![]() Green Blinking light – not connected to the Internet.Green Steady light – connected to the Internet.If the gateway has power, check the Internet Status Light in one of the following states: Ensure the gateway is connected to a power source.If you are having an issue connecting to your gateway from the Night Owl Connect App, please view the steps below. Unable to Connect to the Gateway from the App Please view the image below for more information on your gateway’s status lights and the camera status lights.ħ. There, we detail the exact steps needed and even provide a short how-to video for visual customers! If you need assistance with this process, please view the following link. Make sure there is a connection between the gateway and the individual channels.ĥ.Check the recording settings, within channel settings, and ensure it is set to Motion.Otherwise, please format the microSD card. If the microSD card is showing it’s formatted, move on to the next step. Ensure there is a microSD card inserted in the gateway.If the process fails, please retry the upgrade process through the app or reboot the gateway.Depending on your Internet connection, the process may take up to 15 minutes to complete. ![]() Once the gateway begins the upgrade process, it will lose connectivity from the app.Before initiating and completing the download process for a new firmware upgrade, please verify the gateway has a connection to the Internet by checking the Internet Status Light.If a firmware upgrade is triggered from the app, verify there is a reliable Internet connection on the Smart Device.If the gateway is unplugged during the upgrade process, this may cause it to stop functioning. Do not unplug the power from the gateway until the firmware update process is completed.The gateway will check its firmware when it powers up, on every weekend and when using the app.Keeping your firmware updated is key for system health. You may be having an issue resulting from outdated firmware. Wait for the booting process to end and then check the Internet Status Light. ![]()
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